The current economic situation is an opportunity for businesses to become more efficient by controlling costs, improving internal processes and interactions with vendors, suppliers and customers. The problem is to do so in a cost effective manner that has an immediate payback. The results have to show up in days or weeks, not months or years. IDS has been developing focused, web based applications since 1994. Our forte is rapid application development. Timelines run days, not weeks or months. Customers are intimately involved in the design/feedback process. IDS provides a total solution: development, hosting, and customer support. No need to use internal resources. No upfront capital expense. No long term commitment. Contact marc@service.com or call 650-327-3385 to see what we can do for you. Examples of recently developed applications: Store Installation/Order Management PRN (www.prn.com) wanted to track the installation of their video systems nationwide in stores like Wal-Mart. Installers and customer support have remote access to provide timely progress reports and part replacement ordering. Dashboards DVDPlay (www.dvdplay.com) wanted a series of dashboards to monitor the complex operational status of their DVD rental kiosks in supermarkets throughout the United States. Data from Remedy, logistic companies and internal data sources are merged to provide a global view of their operations. PO Management/Shipment Tracking/Order Management MainfreightSFO (www.mainfreightsfo.com) wanted a unified system to handle shipments, warehouse management and order tracking. Mail Merge/Document Creation Accurate Mailings (www.accuratemailings.com) needed a system to handle database driven, recursive mail merge and document creation. RFQ/Proposal/Job Tracking Richard Jacobs & Company, Inc. (www.rjco.com) wanted a system to manage requests for printing, automate requests to vendors for quotes, track proposals and responses, do estimating and sample requests. Incident Reporting MainfreightSFO (www.mainfreightsfo.com) wanted a simple means for customers to report incidents with shipments or service. More visible than one-to-one voicemail or email this system allows both customers and MainfreightSFO to track how and when incidents are resolved. Customer Information Management MainfreightSFO, Panalpina (www.panalpina.com) and UPS-SCS Customs wanted simple, flexible, customizable frameworks for keeping track of all customer information. Account Information, Contacts, Rates, Sales Plans and Reports, Contracts, Consignees, POA, etc. all in one place. Surveys Employee surveys for MainfreightSFO. Customer and C-TPAT surveys for UPS-SCS (www.ups-scs.com). Data collection and analysis and graphic presentation. Seminar Registration and Management UPS-SCS Canada wanted a total solutions for bilingual seminar registration and management. Customer Communication Management UPS-SCS wanted an application and support service that provided Subscription Management, Form and Registration Hosting, Content Distribution, Reporting, Bounce Management, List Segmentation, Dynamic Messaging and Data Upload/Download. Air Freight Tracking and Operations Matson Logistics needed a system up and running in 30 days. Sales Information Analyis Mosaid (Virtual Silicon) needed a way to slice and dice their customer data every which way and make it available to their entire sales force. Contact Internet Distribution Services, Inc. 665 Wellsbury Way Palo Alto, CA 94306 Voice: 650 327-3385 Fax: 650 327-3392 Email: sales@service.com